So, a while back I ordered a sample pack of diapers and wipes from an online source. When you do so, they automatically sign you up for a subscription to receive the same products once a month.
However, you have the option of deferring your shipment a month or two at a time, maybe three.
I loved the products and the philosophy behind the company, but the products are quite cost prohibitive when you factor in the US to Canadian dollar exchange rate and shipping to Canada. So I never purchased any of their products beyond the sample.
Usually they send me an email to say that your shipment is about to be processed, which gives me time to go in and change the shipment date if I forgot.
Well, last week I received an email from UPS saying that my shipment is on the way.
Wait, what shipment?
I fire off a text to hubby to ask if he knows what the shipment could be. At first I thought it was the replacement phone that my cell provider promised my hubby a few months ago, but unless technology was reverting back to this:
…22 lbs seems a bit heavy for a phone.
The next day I received an email from the company saying that my shipment (with a list of what was being shipped) should arrive the next day.
When the parcel arrived on Friday I tried to get on the phone with customer service to find out how I could return it.
Money has been extremely tight since my husband child support payments increased and spending $112 on 150 diapers and four packs of 75 count wipes, now matter how eco/health friendly, would be irresponsible.
Unfortunately I was too late in calling, but I managed to get a hold of someone yesterday.
A lovely CRS told me that it would be no problem to return the shipment. Just leave it at the front door and they will arrange for a pick up. And the restocking fee would be waived.
Super! I was relieved, until she called back.
As my phone rang, all I could think was, she better not be calling to say I can’t return it.
And that’s basically what she said:
“I just realized that you’re in Canada. It would be really difficult to return the parcel. So you go ahead and keep the products and we’ll reverse the charge to your credit card.”
Thank you, God!